Key Information Points
How to develop an Information Hotline
An Information Hotline aims to deliver accurate, consistent information over the telephone to those who wish or need to know about an issue or event. An Information Hotline can ensure that those who need to know are informed quickly, easily and efficiently.
How to establish a Key Contact
Information contacts provide a single, well-informed source from which the public can obtain information. Information contacts should ensure good quality, correct and consistent information is given to all enquirers.
How to develop an Information Repository
To provide one central, well-advertised venue ( or a specific number of venues) at which all information about an event, historical study, or proposal can be accessed.
The information repository becomes an invaluable resource wherein members of the community can gain information on a wide range of aspects of an issue, event or proposal.
